Returns & refunds

Ready-to-ship items

Returns are accepted within 7 days of delivery if the item is defective, damaged in transit or not as ordered. Items must be in original condition, with photos or an unboxing video.

Made-to-order items

Because these are produced to your text/design, change-of-mind returns are not accepted. If we made an error (spelling differs from the approved proof, wrong size/material, defects), we will remake or fully refund.

How to report a problem

1. Take photos/video of the item and parcel.
2. Contact LINE @natdesigntak or [email protected] with your order number within 7 days.
3. We review and respond within 2 business days.

Refunds

Refunds go back to the original method (card/PromptPay via Stripe) within 7–14 business days depending on your bank.

Cancellations

Orders can be cancelled before production/dispatch. Once custom production has started, actual costs may apply.